Cancellation Policy

Cancellation Policy Overview

  • Tours are non-refundable for no show
  • Cancellations must be made 48 hours in advance of the scheduled pick up time or there will be no refund.
  • Should a tour be cancelled due to bad weather we will reschedule at your earliest convenience. If your dates are not flexible and the rescheduling cannot be done a full refund will be issued.

Frequently Asked Questions

Can I cancel at any time?

Receive a full refund if your plans change for any reason up to 48 hours prior to the departure of your tour. Cancellations must be made 48 hours in advance of the scheduled pick up time or there will be no refund. Tours are non-refundable for no show.

Can I change the date of my tour?

We understand sometimes plans change and that you may need to reschedule your tour, no problem! Just contact us with your date-change request and we’ll look after you at no extra cost (subject to availability of course!)

What if there is bad weather?

Bad weather is rare but if a tour is cancelled due to inclement weather we will reschedule at your earliest convenience. If your dates are not flexible and the rescheduling cannot be done a full refund will be issued for all cancelled tours.

Any questions? Please check out our Help Desk to find answers to common questions or contact us.