When booking excursions abroad, I often find it hard and slow to communicate. Dealing with Jhon at iheartdr was the complete opposite. I visited Punta Cana this week and booked two excursions through Jhon, and both excursions were fantastic (dune buggies and Bavaro splash).

What set Jhon and iheartdr apart from the other booking agents was his instant communication and fluent English. I was always able to speak to Jhon through online chat on the website. Our bookings weren’t the most straightforward, each one was for multiple people all paying different ways but Jhon dealt with it fantastically and patiently.

I couldn’t recommend using iheartdr enough. Pricing is extremely competitive, customer service is exceptional.

Thank you Jhon.

– Ari Guerra, Founder of iHeartDR, responded to this review –

I read your review and I wanted to personally apologize for the waiting time prior to the start of the tour. I investigated what happened that day, you were picked up as scheduled but then the transport had to make fewer stops than anticipated after picking you up at your hotel resulting in an earlier arrival to the departing point and a longer than usual waiting time which I know must have been very uncomfortable, especially since you hadn’t had breakfast yet.

I’m very sorry this made for a less than perfect day for you and I have brought this issue to the attention of the transport scheduling staff to reduce the chance of this happening to other travelers.

Thank you for bringing this to my attention and I’m glad you had fun on the actual excursion after all the waiting.